At Dynamic Solutions Group we understand that technology innovation has brought the world closer together and has given people more ways to communicate with each other. While these changes have brought about new heights in productivity and created a more mobile, global, and always-on world of work, this rapid transformation has created new challenges in the business environment today.

These challenges include:

• Communications overload
  
• Distributed teams, customers and partners
  
• High cost of communications
  
• Disparate, complex networks for voice and messaging

Digium Switchvox® SMB, the feature-rich, cost-effective IP PBX designed for small- to mid-sized businesses (SMBs). Digium Switchvox’s unique web-aware capabilities allow its integration with web and back-office applications, turning the phone system into a powerful unified communications (UC) platform. Switchvox has numerous UC capabilities, including support for fax, chat and video calling, which improve users’ productivity and efficiency.

Digium Switchvox SMB is designed for businesses that want a full-featured voice over IP phone system for hundreds of employees per server at a fraction of the cost of traditional PBXs. With Switchvox SMB, Digium offers the power and functionality of Asterisk-the most downloaded open source telephony software in the world-combined with advanced yet easy-to-use administrative features and close integration with several communications methods and the web.

Integrated with Google maps and web-based CRM software such as Salesforce and SugarCRM. Switchvox also provides easy-to-use APIs that enable businesses to quickly tie together their back-office software that they rely on day to day with their Switchvox IP PBX. Support for instant messaging, fax and video calling, plus additional IVR functionality and a range of new benefits for administrators and users alike make Switchvox a truly web-aware UC solution."

Abundance of Fresh Features Powers Web-Aware Unified Communications

• Fax integration-Users can send and receive faxes quickly and easily via Switchvox.
  
• Video calling-Switchvox supports video phones that use the codec standards H.263 and H.264.
  
• Instant messaging-Switchvox includes a private chat server that uses the widely adopted, open XMPP protocol. The Switchvox Switchboard offers a Chat Panel, or users can select their favorite XMPP-based client.
  
• Centralized presence-Presence and status details for call and chat activity are visible across multiple peered Switchvox PBXs.
  
• Web-aware interactive voice response (IVR) tools-Switchvox includes many new IVR functions for building custom applications. These sophisticated tools include exchanging sound files with web applications, setting system-wide variables and more.
  
• Unified messaging enhancements-IMAP integration provides a standards-based solution for voicemail and faxes. Also, users can customize multiple greetings and e-mail notifications optimized for display on a wide range of devices.
  
• Organized phonebooks-Employees can organize their contacts into groups and keep multiple phone numbers for each contact. Also, a company directory panel uses type-to-find to help users find extensions quickly for any of their coworkers.
  
• Call queue improvements-Small businesses and call centers alike will benefit from the ability to log into, log out of and pause a member's status on each queue with a single click, and even add comments that are displayed to supervisors or other queue members.
  
• Switchvox Notifier-A Windows desktop client provides interaction with MS Office applications. Pop-up notifications show incoming caller details and call history, and one-click options let users quickly add Outlook contacts and dial phone numbers.
  
• Switchvox Extend-An XML-based API lets administrators create new extensions and access call logs, reports and extension lists.
  
• Auto-provisioning snom IP phones-Switchvox offers automatic configuration of VoIP phones manufactured by snom technology and Polycom.
  
• More call options-Switchvox supports BRI-an important step toward expanded international sales, and HD Voice-high-quality wideband audio delivered via the G.722 protocol.
  

For more information about the Unified Communication Systems and Services we offer, Contact us today!